Return & Refund Policy 

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event Gift Occasions (GO) decides to refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by GO refund takes 10-15 business days to reflect in your account.

GO is not responsible and does not guarantee refund for cases where:

  • Gift products delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.

Exchanges

GO will not accept any product exchanges.

Damaged / Defective Products

If any product received by you is in a damaged/defective condition, you should report the same to GIFT Occasions within 24 hours of such delivery at 91- 940802101 and whatsapp the photographs of the on same number. GO will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by GIFT OCCASIONS it takes 10-15 business days to reflect the refund amount in your account.